We understand that plans can change! However, last-minute cancellations can affect our cleaning professionals and other clients waiting for an appointment.
To help us keep everything running smoothly, please review our policy below.
We kindly ask for at least 24 hours' advance notice if you need to cancel or reschedule your cleaning appointment.
Cancellation requests must be received during our regular business hours, Monday through Friday, 9:00 AM to 5:00 PM.
Requests received outside business hours will be considered received on the next business day.
Cancellations or rescheduling requests made without the required notice may result in a fee of up to 50% of the scheduled cleaning price.
Example: If your cleaning is scheduled for Monday morning, please contact us by Friday at 5:00 PM to avoid a potential late cancellation fee.
Please make sure our cleaning professionals can safely access your property during the scheduled arrival window.
If our team arrives but cannot enter due to locked doors, incorrect access codes, unsecured pets, or other access issues, a no-access fee of up to 100% of the scheduled cleaning price may apply.
Need to move your appointment? No problem! We'll do our best to find another date that works for you.
Please keep in mind that rescheduling is subject to availability, and we cannot guarantee your original date or arrival window will remain available.
Please contact our office directly for all cancellation and rescheduling requests.
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM.
📧 hello@mrandmrscleaningservices.com
📞 (817) 367-8005
We understand that emergencies happen, and exceptional circumstances may be reviewed on a case-by-case basis.
Thank you for your understanding and cooperation! This policy helps us respect everyone's time and continue providing reliable cleaning services.
Mr. and Mrs. House Cleaning Services
